Privacy policy
Last updated: June 16, 2026
At LONEKITTY, we respect your privacy and are deeply committed to protecting your personal
information. As an internationally operating brand outfitting clients across Australia, New Zealand,
the United Kingdom, the United States, and Canada, we adhere to strict global data protection
standards.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information
when you visit our website, purchase our garments, or interact with our brand. This policy is
designed to comply with the strict requirements of the Privacy Act 1988 (Cth) and the Australian
Privacy Principles (APPs), as well as aligning with the core requirements of international data
protection frameworks including the UK GDPR and the California Consumer Privacy Act (CCPA).
1. THE INFORMATION WE COLLECT
To provide you with our premium products and an optimized shopping experience, we must collect
and process specific pieces of information about you. We collect this data transparently and only
when necessary.
1.1 Information You Provide to Us
Identity & Contact Data: Includes your first and last name, email address, billing address,
shipping address, and telephone number. This is required to process your orders and ensure
delivery.
Financial Data: Includes payment card details. Please note that LONEKITTY does not directly
store or process full credit card numbers on our servers. All financial transactions are processed
securely through industry-leading, PCI-compliant third-party gateways (e.g., Shopify Payments,
Stripe, PayPal).
Profile Data: Includes your username, password, order history, sizing preferences, and any
feedback or direct communications you have with our support team.
1.2 Information We Collect Automatically
When you access the LONEKITTY storefront, our systems automatically log certain technical data
to ensure the site operates correctly and securely:
Technical Data: Your Internet Protocol (IP) address, browser type and version, time zone
setting, location data, and operating system.
Usage Data: Information about how you navigate our website, the products you view or search
for, page response times, and cart abandonment details.
Tracking Technologies: We use cookies, web beacons, and pixels to collect technical data.
You can instruct your browser to refuse all cookies; however, some site features (like the
checkout process) may not function optimally.
2. HOW WE USE YOUR INFORMATION
We do not collect data for the sake of it. We use your personal information strictly to operate the
brand, fulfill our legal obligations, and elevate your experience.
Order Fulfillment & Logistics: To process your payment, engineer your order, and coordinate
shipping via our logistics partners across our supported regions (AU, NZ, UK, US, CA).
Customer Support: To resolve order inquiries, manage returns and exchanges, and trace lost
shipments.
Brand Communications & Marketing: If you have opted-in to the LONEKITTY
mailing list, we will send you updates on new drops, exclusive capsules, and archive releases. You can opt out unconditionally at any time.
Security & Fraud Prevention: To screen orders for potential risk or fraudulent activity (in
particular, using IP addresses and billing verification) to protect both the brand and our
customers.
Site Optimization: To generate analytics about how our clients browse and interact with the
storefront, allowing us to improve site architecture and product offerings.
3. DISCLOSURE OF PERSONAL INFORMATION
We treat your data with the highest level of confidentiality. LONEKITTY does not, and will never,
sell your personal information to third parties. We only share your data with trusted partners
strictly necessary for operating the brand:
Service Providers: We share data with fulfillment centers, couriers (e.g., Australia Post, FedEx,
DHL), payment processors, and our e-commerce hosting platform (Shopify) to complete your
orders.
Legal Obligations: We may disclose your personal information if we are required by law to do
so (e.g., responding to a subpoena or search warrant), or if you violate our Terms of Service in a
manner that requires legal intervention.
Business Transfers: In the event LONEKITTY is acquired by or merged with another company,
your information may be transferred to the new owners so that we may continue to sell garments
to you.
4. INTERNATIONAL DATA TRANSFERS
LONEKITTY is a global operation. While we are headquartered in Australia, our technical
infrastructure and service providers (such as Shopify) are distributed globally. As a result, your
personal information may be transferred to, and processed in, countries outside of your country of
residence (including the United States and Canada).
When we transfer data internationally, we ensure it is protected by implementing robust contractual
safeguards and ensuring our partners comply with international data protection standards
equivalent to the Australian Privacy Principles.
5. DATA SECURITY & RETENTION
We have implemented stringent security measures to prevent your personal data from being
accidentally lost, used, or accessed in an unauthorized way. All data transfers between your
browser and our storefront are encrypted using Secure Socket Layer (SSL) technology.
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it
for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When
we no longer need your personal information, we will securely delete or anonymize it.
6. YOUR RIGHTS & CONTROL
Depending on your jurisdiction (such as under the APPs in Australia, the UK GDPR, or the CCPA in
California), you possess specific rights regarding your personal data:
The Right to Access: You may request a copy of the personal information we hold about you.
The Right to Correction: You may request that we correct any inaccurate or incomplete data.
The Right to Erasure (Right to be Forgotten): You may request that we delete your personal
data from our systems, subject to certain legal exceptions (e.g., retaining order history for tax
compliance).
The Right to Opt-Out: You can unsubscribe from our marketing communications at any time by
clicking the 'unsubscribe' link at the bottom of our emails, or by contacting us directly.
To exercise any of these rights, please contact our Privacy Officer using the details provided below.
We will respond to all legitimate requests within 30 days.
7. CHANGES TO THIS PRIVACY POLICY
We may update this privacy policy periodically to reflect changes to our operational practices, or for
other operational, legal, or regulatory reasons. The updated policy will be posted on the storefront,
and the "Effective Date" at the top will be revised accordingly.
8. CONTACT INFORMATION
If you have questions, concerns, or complaints about how we handle your personal information, or if you wish to exercise your data rights, please contact the LONEKITTY compliance team:
LONEKITTY Privacy Officer
Email: support@lonekitty.store
Jurisdiction: Australian Consumer Law & Global Compliance
Please include "Privacy Inquiry" in the subject line of your email to ensure expedited routing to our
legal team.
